Frequently Asked Questions

You can trust us because we have a strong foundation of values. We've been in business 47 years and we are not going anywhere. Our customer loyalty allows us to grow while maintaining a small company feel. It's important for us to treat our customers like family.

YES! Call us 24 hours a day, 7 days a week, 365 days a year, and you will always get a real  person answering the phone. If your furnace goes out on the coldest day of the year at 2:00 in the morning, we will be there and are happy to help.

Not in most cases. Bud's Heating and Air Conditioning maintains a fully stocked warehouse with transportation available to get your system up and running quickly. We employ a dedicated parts manager to expedite orders in the event that your part needs to be ordered. We service nearly all makes and models of heating, air conditioning and indoor air quality equipment and can get your problem fixed fast!

ENERGY STAR is a program that was created by the US Environmental Protection Agency (EPA) to help businesses and individuals make energy efficient purchases. The ENERGY STAR label, a small blue and white logo, is put only on items that meet superior energy efficiency standards. For more information about the Energy Star program, please view their website at

Many notice an immediate improvement of their system functionality after getting their air ducts cleaned. Homeowners report their systems using less air in the summer and less heat in the winter, all because the air is constant. Air ducts, if not cleaned, house mold and mildew, polluting all the air in your home. To save money and protect your family, read more about cleaning and schedule an appointment to have you air ducts cleaned today! Call us at (757) 234-8423!

Many of the everyday household items around your home contribute to poor indoor air quality. Compounds found in carpeting, furniture, and upholstery consistently emit gas or fumes. Other sources of pollutants can include, but are not limited to, cleaning agents, paints, candles and personal care products.

Also, newer homes that are tightly sealed for energy efficiency tend to limit air circulation, which can contribute to a buildup of contaminants. Likewise, things like weather stripping and storm doors keep stale air in and fresh air out.

When the cost of repairs approaches 50% of the value of your heating or cooling system, it’s generally a good time to think about replacing your system. Even if needed repair costs aren’t quite as daunting as 50%, you might want to replace your system if it’s more than 12 years old or you’ve had a history of problems with it.

Heating, Ventilating, and Air Conditioning.

As long as you don’t run into any issues, your air filter is the only thing you need to keep a constant eye on. Checking your filter at least once a month and replacing when it becomes dirty is a necessary action to keep your system running efficiently. As for everything else, our certified technicians can check your filter and system components during routine maintenance visits.

Most warranties also require annual maintenance by a certified technician. A warranty can be voided if the system is not serviced by a certified contractor or neglecting maintenance requirements. Learn more about Bud's Smart Care Plan to keep your system running like new for years to come.

  1. Store household cleaners, paint solvents and chemical products in tightly sealed containers. If possible, keep them in your garage or outside.
  2. Clean and vacuum at least once a week.
  3. Regularly wash bed linens and stuffed toys.
  4. Keep windows closed when pollen, pollution and humidity levels are high.
  5. Have your home system tested for dust, pollen, chemicals, and/or other pollutants.
  6. Make sure your home is properly ventilated. (Modern homes are well insulated and sealed to conserve energy, which means airborne pollutants have no way to escape.)
  7. Keep humidity levels within a healthy, comfortable range to prevent growth of mold and mildew (25% - 55%).  
  8. Avoid using scented deodorizers and odor-masking air fresheners, which may have toxic chemicals.
  9. Choose furnishings that emit the smallest possible amount of chemical vapors.
  10. Do not allow smoking inside your home and make sure all gas appliances are properly ventilated.


Energy-efficiency tax credit still available!

On December 17, 2010, President Obama signed the Tax Relief, Unemployment Insurance Reauthorization, and Job Creation Act of 2010. This law extends the tax credits for energy efficiency into 2011; however, at lower levels. The credit allows for 10% of the cost of the improvement, up to $500, with a $200 max for windows, and several other set maximums.


  • Furnace and boilers capped at $150, and all furnaces and boilers must meet 95 AFUE
  • $50 for advanced main air circulating fan
  • $300 for air conditioners, air source heat pumps, water heaters, and biomass stoves
  • $500 lifetime limit. If you got over $500 in these tax credits from 2006-2010, you are not eligible for these credits.

Please consult your tax expert on any tax credit to which you may be entitled. For complete information, visit


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What Our Customers Are Saying
"Bud's is the best. The field team is very professional. Honest, on time, and quality service. Your email confirmation of appointment, follow up and electronic billing, make your company the best in Hampton Roads for HVAC."
~Bob, Williamsburg
"From the sales person to the installation team; this has been the best experience I have had with a contractor. The in house follow up by their technician today shows how much Bud's values customer satisfaction. The tech answered the questions I had to my complete satisfaction. I already have recommended Bud's to friends and will continue to do so. Keep up the good work."
~Thomas, Newport News
"I wanted to be sure everyone knows how much I appreciated their efforts. They were all persistent, putting in many hours (and many parts)."
~Anne, Williamsburg