We care what our clients think, and encourage feedback so we know how well we did or what we can improve on. Over the years, we've received testimonials and customer reviews for every service we offer.
Bud's is the best. The field team is very professional. Honest, on time, and quality service. Your email confirmation of appointment, follow up and electronic billing, make your company the best in Hampton Roads for HVAC.
From the sales person to the installation team; this has been the best experience I have had with a contractor. The in house follow up by their technician today shows how much Bud's values customer satisfaction. The tech answered the questions I had to my complete satisfaction. I already have recommended Bud's to friends and will continue to do so. Keep up the good work.
I wanted to be sure everyone knows how much I appreciated their efforts. They were all persistent, putting in many hours (and many parts).
I chose Bud's over four other companies that gave us estimates for a replacement of our 25 year old heating and air conditioning system. The Bud's comfort advisor was the only one that did a complete evaluation of the existing system, including examining the return ducts in the crawl space. He also calculated supply and return capacity of the system, something none of the others did, and recommended an additional return air duct. We had a high efficiency system installed. Installation was done professionally and in a timely manner. Our house is more comfortable than it has been in years.
Great customer service. Took all the time I needed to share his knowledge and professional opinion with me regarding the service we need.Very impressed and appreciative of the booties worn by techs when entering the house.
Very, very happy with the service I received from Bud's. They were recommended to me by a friend who is very persnickety. I figured that if he liked them, they must be great. And they are. The office staff is very friendly and getting an appointment quickly that fit my schedule was quite easy. I got a price quote on replacing all fixtures in my shower. The price I paid was exactly as quoted - no surprises. The plumber who came to do the work - Joe M. - was right on time, and I even got a call from the office letting me know he was on his way. Joe was friendly and respectful of me and my home. He did a fantastic job! The shower looks so great and the new fixtures are such an improvement. When he was finished, the bathroom was just as clean as when he arrived. You couldn't even tell he'd been there - except for the shiny new fixtures. I've added Bud's to my cell phone contacts and will be calling them for all my plumbing and HVAC needs. In fact, I've already got another appointment for routine AC maintenance. I highly recommend Bud's!
The guys who came to my house were very professional. I really appreciate the job they did for me. They went above and beyond and I can't be any happier about the job they did. If ever need plumbing services again, I am calling you guys!
Rachel came in did her job quickly with a friendly attitude. Remembered the weird place our filter was located (most impressive). Made sure I didn't have any concerns about my system for the winter weather. Answered some technical questions I had with ease and authority.
Wanted them to add an outlet for our new gas range and also wanted it hooked to generator. Took care of all of that in a professional way. Looks great! James Fulgham knows his business. Exceptional work beyond what I expected.
I love my new [plumbing] fixtures! Always pleasant, always helpful. The person answering the phone is courteous, pleasant and patient.
Wanted them to add an outlet for our new gas range and also wanted it hooked to generator. Took care of all of that in a professional way. Looks great! Angie kept me updated on when my service would take place. James knows his business. Exceptional work beyond what I expected. [They] left my house as clean as they found it - maybe cleaner.
Robert and Zach know what they are doing! Nice and polite and get the job done. And what a wonderful difference since they have fixed the problem. Please tell them I said thanks a million!
We are happy with Buds at this time and would refer you to our friends/family. It is very nice to have honest people who have integrity service our home. We haven't had much of this the 9 years we have lived here. Thanks Chris and all the office staff and anyone who works at Buds and does a terrific job. Well done!
Have been using Bud's for several years and am always pleased with service provided. Everyone, from office staff to technicians always courteous, knowledgeable, professional. Kudos to all! Keep up the good work!
Both gentlemen were very courteous and did a wonderful job. They kept us updated on their progress and cleaned up with special care. I was so impressed we discussed other jobs that your company handles. They represented a very professional image for your company.